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Quality
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"I greatly value my relationship with Macmillan as a key supplier of design, keyboarding, composition, and data conversion services for Oxford's reference books division. Macmillan's proactive thinking and expert customer service typify the best kind of client-vendor relationship. They have routinely met even the most demanding schedule requirements."

Director, Editorial Developement and Production Reference Division,
*****

"I just wanted to acknowledge your customer services representatives in India for their excellent service, communication, and all around good cheer on a couple of recent projects. The Ferrini book-it's required a great deal of extremely late author corrections and the index and front matter were a mess."

Managing Editor,
*****

"I have really enjoyed working with you on my production. You do a super job and I want you to know I really appreciate the 'extras' you put into the process. You have saved me many hours and, as a result, we have been able to meet schedules."

Managing Editor,
*****

"Having just finished 2 projects with you, I wanted to let you know how much I have enjoyed working with you. My editorial service manager did a phenomenal job of keeping both projects on schedule. The Burrow Student Activities Guide was completed on time, on a very tight schedule (just 8 weeks from receipt of copyedited manuscript until file release!). Digital Desktop Publishing was finished on time and only 16 pages over the target page count. This was an art-heavy 4/c book. I look forward to working with you again."

Content Project Manager,Content and Media Production,
*****

"I've been using your services for seven years, one year was for college-level economics textbooks and six years have been with high school and college mathematics textbooks. I have yet to find a better compositor when it comes to the knowledge and skills surrounding the details of mathematical typesetting in a variety of formats. In addition to the quality of the composition services, your customer service is outstanding. Because my company strives to publish the highest quality books possible, we place considerable demands on our vendors. Your project managers have always kept up with our requests and the thousands of pages going through their system. It has been a pleasure working with all the project managers assigned to my projects."

Manager Editorial Production
*****
Macmillan Publishing Solutions
Quality management | Center of excellence | Customer engagement model
Quality Management
MPS Digital Services is committed to achieving ever increasing levels of customer satisfaction through continuous improvements to the quality of its products and services. Through this commitment, we endeavor to increase customer trust and confidence in the Macmillan Publishing Solutions brand.
At MPS, quality is built into every phase of the production process. The company's quality assurance measures are grounded in the belief that quality begins and ends with the customer. This commitment forms the backbone of our approach to quality management. MPS has adopted a prevention-oriented quality mechanism to facilitate the achievement of high process capabilities.
Quality is built into the product using a three level process control mechanism. The first level is in-process QC. This is an integral part of the process wherein automation and validation tools plus highly qualified personnel assure the quality of the in-process article. The second level is a random sampling process audit technique wherein articles are randomly picked up from the process and checked for correctness. The final check is done by a dedicated team of experts for printability and "zero tolerance" errors before the product is delivered to the customer.
The organization has embarked on a lean six sigma initiative to make it more customer-focused, cost effective, responsive and adaptive. Speed to market and customer delight are the cornerstones of this endeavor.
Corporate Information | Ektron | info.mpsds@macmillansolutions.com | Copyright ©2008 Macmillan Publishing Solutions